Jaguar Land Rover South Africa today honoured its top performing retailers at the annual Retailer of the Year event, which was streamed online for the first time in its history. Among the 16 recipients of awards across eight categories was Jaguar Land Rover Pietermaritzburg, which received top honour as 2019 Retailer of the Year.
Jaguar Land Rover retailers across South Africa are currently open to customers under strict government-implemented guidelines, but because large gatherings are not permitted under enforced lockdown rules, the annual ceremony was held via an online streaming platform so that retailers could attend remotely and safely.
The event was hosted by popular celebrity and Jaguar Ambassador Minnie Dlamini, together with Jaguar Land Rover South Africa and sub-Sahara Africa Managing Director, Richard Gouverneur.
The awards recognise the efforts of the individuals and businesses representing Jaguar and Land Rover’s two iconic brands over the past fiscal year. The Retailer of The Year awards are based on a comprehensive set of metrics on which each retailer is measured and showcase the performances of various departments at respective retailers.
In addition to sales performance, scorecards also include factors that directly impact customer experiences. These include process adherence, progress through training programmes, results of standards audits and feedback from customers.
The grand prize – the Retailer of the Year award – recognises the combined overall performance in categories including highest New and Approved Pre-Owned retail sales target achievement, Customer Paid Parts and Accessory sales target achievement, Financial Services Penetration, Net Promotor Score, Fix Right First Time, Retailer Standards and Return on Sales.
The 2019 Retailer of The Year was Jaguar Land Rover Pietermaritzburg, which also won overall awards in the Customer Service and Sales categories.
Despite not being physically present, all recipients of trophies in various categories were still able to accept their awards virtually. An augmented reality app which was accessed via individual smartphones, allowed winners to view and hold trophies almost instantaneously after each award announcement.Full list of 2019 Jaguar Land Rover Dealer Awards and winners:
Full list of 2019 Jaguar Land Rover Dealer Awards and winners
|Financial Service Award||Jaguar Land Rover Centurion|
|Accessory Award||Jaguar Land Rover Sandton|
|Approve Pre-Owned Award||Jaguar Land Rover Sandton|
|Marketing Retailer of the Year 2nd Runner Up||Jaguar Land Rover Sandton|
|Marketing Retailer of the Year 1st Runner Up||Jaguar Land Rover Polokwane|
|Marketing Retailer of the Year||Jaguar Land Rover Waterford|
|Customer Service Retailer of the Year 2nd Runner Up||Jaguar Land Rover Waterford|
|Customer Service Retailer of the Year 1st Runner Up||Jaguar Land Rover Polokwane|
|Customer Service Retailer of the Year||Jaguar Land Rover Pietermaritzburg|
|Sales Retailer of the Year 2nd Runner Up||Jaguar Land Rover Hillcrest|
|Sales Retailer of the Year 1st Runner Up||Jaguar Land Rover Menlyn|
|Sales Retailer of the Year||Jaguar Land Rover Pietermaritzburg|
|Sales Volume Award||Jaguar Land Rover Sandton|
|Retailer of the Year 2nd Runner Up||Jaguar Land Rover Waterford|
|Retailer of the Year 1st Runner Up||Jaguar Land Rover Sandton|
|Retailer of the Year||Jaguar Land Rover Pietermartizburg|