LAND ROVER HONOURS ITS TOP PERFORMING RETAILERS

Land Rover Hillcrest crowned Jaguar Retailer of The Year

Land Rover South Africa recognised its top performing retailers at a glittering banquet held in Pretoria, Gauteng last week.

The awards honour the world-class efforts of the individuals and businesses representing the iconic brands over the past year. Awarded annually, the Retailer of The Year awards are based on a comprehensive set of metrics on which each franchise is measured throughout the preceding year and recognises the combined overall performance across all departments at the winning retailer.

In addition to recognising sales performance, scorecards also included factors that directly impact the customer experience – including process adherence, progress through training programmes, results of standards audits and feedback from customers. 

The grand prize – the Retailer of the Year award – recognises the combined overall performance across all departments at the winning retailer. This year’s Retailer of The Year went to Land Rover Hillcrest.

Richard Gouverneur, Managing Director of Jaguar Land Rover South Africa and sub-Sahara Africa said:

“It is indeed an honour to present the awards to those dedicated to delivering world-class service to our customers. You are our ultimate ambassadors for the Land Rover brands. Together we achieved incredible things in 2017, this, despite another challenging year politically and economically.”

The sales retailer of the year award went to Jaguar Land Rover Hillcrest, making it the second award that evening for the Durban based retailer.

Gaining recognition for embracing Land Rover’s Customer First philosophy and winning the customer service retailer award was Land Rover Ballito.

This retailer champion scored top marks on their “Fixed Right First Time” scores, thanks to excellent work from their world-class technicians. They also consistently ensured that customers were given a true premium experience.

“This year we are thrilled to continue expanding the Land Rover product portfolio, with the start of electrification of our network, introduction of PHEVs and the new I-PACE” said Gouverneur."

Full list of 2017 Jaguar Land Rover Dealer Awards and winners:

APPROVED PRE OWNED RETAILER AWARD

Jaguar Land Rover

Jaguar Bryanston

SALES EXCELLENCE RETAILER AWARD

Jaguar

Jaguar Constantiaberg

SALES EXCELLENCE RETAILER AWARD

Land Rover

Land Rover Hillcrest

SALES RETAILER OF THE YEAR  AWARD

Jaguar Land Rover

Jaguar Land Rover Hillcrest

ACCESSORY RETAILER SALES AWARD

Jaguar Land Rover

Jaguar Land Rover Hillcrest

MARKETING RETAILER AWARD

Jaguar Land Rover

Jaguar Land Rover N1 City

CUSTOMER SERVICES RETAILER AWARD

Jaguar Land Rover

Jaguar Land Rover Ballito

RETAILER OF THE YEAR - 2ND RUNNER-UP

Jaguar Land Rover

JLR Bloemfontein

RETAILER OF THE YEAR - 1ST RUNNER-UP

Jaguar Land Rover

JLR Nelspruit

RETAILER OF THE YEAR

Jaguar Land Rover

JLR HILLCREST

© JAGUAR LAND ROVER LIMITED 2016 

28 Victoria Link, Route 21 Corporate Park, Nellmapius Drive, 
Irene X30, Centurion, Tshwane, Gauteng, 
South Africa

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