INCONTROL PROTECT FAQs
INCONTROL REMOTE PREMIUM -
How do I subscribe to Remote Premium?
An InControl Connect subscription is needed in order to access the Remote Premium features. Currently it is only possible to have InControl Connect on your vehicle if it is selected when the vehicle is ordered.
What is the Beep and Flash feature?
The Beep and Flash feature allows you to easily and quickly locate your vehicle. Pressing the “Beep & Flash” button on the landing screen of the InControl Remote Smartphone App will activate the dipped headlights, the hazard lights and an audible alert.
What is the Remote Lock feature?
The Remote Lock feature allows you to remotely lock your vehicle with the click of a button. You will be required to enter your InControl PIN for your request to be processed.
Pressing the "Lock" button on the Vehicle Security screen of the InControl Remote Smartphone App will single lock the doors (so that the vehicle can still be opened from the inside), arm the alarm, fold in the wing mirrors and close the windows.
What is the Remote Unlock feature?
The Remote Unlock feature allows you to remotely unlock the driver's door of your vehicle with the click of a button. You will be required to enter your InControl PIN for your request to be processed.
Pressing the "Unlock" button on the Vehicle Security screen of the InControl Remote Smartphone App will unfold the wing mirrors, turn on the dipped headlights and cause the hazard lights to flash twice. For security reasons, the driver's door will automatically re-lock if not opened within 45 seconds.
What is the Remote Climate feature?
The Remote Climate feature allows you to, depending on your vehicle specifications, remotely cool/vent or heat your vehicle through the Remote Climate page of the InControl Remote Smartphone App.
How does the Remote Climate feature work?
Depending on your vehicle specifications and markets, the InControl Remote Smarphone App will provide you with the ability to pre-condition your vehicle either via the Engine Start function or via the Fuel Fired Heater function.
If you have a vehicle with an automatic transmission, the engine will be used to pre-condition the vehicle. You can select a target temperature and will then be able to remotely start the engine by pressing the "Engine Start" button and entering your InControl PIN on the Remote Climate screen of the InControl Remote Smartphone app.
If you have a vehicle with manual transmission, and the vehicle is fitted with the Park Heat option, the vehicle will be pre-conditioned using the fuel fired heater. You will be able to pre-condition the vehicle by pressing the "Start" button and entering your InControl PIN on the Remote Climate screen of the InControl Remote Smartphone app. The vehicle will then automatically decide whether to heat or vent depending on the current temperature. Remote Climate will only work using the fuel fired heater if vehicles are equipped with the Park Heat option, which you need to purchase separately.
What is the Wake Up feature?
To conserve battery power certain non-essential InControl Remote features will shut down if the vehicle is not driven for 4 days (e.g. if you go on holiday). The InControl Remote Smartphone App features will be automatically reactivated the next time the vehicle is driven.
The Wake Up feature allows you to schedule a wake up of these features on your vehicle. The InControl Remote System can be programmed to power up on a date set by you through the Vehicle Wake Up screen of the InControl Remote Smartphone app. All the InControl Remote features will be operational from this specific date.
What is the Alarm Reset feature?
The Alarm Reset feature allows you to reset from your phone the vehicle alarm when it is sounding. If the alarm of your vehicle is triggered a pop-up screen with an option to reset the alarm will appear on the InControl Remote Smartphone app. The alarm may also be reset via the Vehicle Security screen.
Why are some/all of the InControl Remote feature buttons greyed out on my version of the InControl Remote Smartphone App?
Certain InControl Remote features may be disabled in the InControl Remote Smartphone app when factors prohibiting the use of those features are detected. When attempting to use a disbabled InControl Remote feature, you will be presented with an error message explaining why the button is currently disabled for example:
- The engine is already running
- No internet connection
- A conflicting operation is in progress
- The alarm on the vehicle has been activated. In this case, only the Alarm Reset function will be available.
- The Remote Climate operation time has been exceeded.
The Remote Climate feature can only be used for a limited period without the vehicle being driven. The Remote Climate feature will not activate when this time limit has been exceeded. The timer will reset when the vehicle is driven again.
Why do I receive an error message when I request an InControl Remote Smartphone App operation?
InControl Remote Smartphone App operations will only be able to be processed if a number of vehicle pre-conditions are met. The vehicle will check these pre-conditions before attempting to process any requested remote operations. If any of these pre-conditions are not met, an error message will be displayed on the InControl Remote Smartphone app informing you of the specific error reason.
Why do I receive an error message when I request a Remote Climate operation?
In order to execute a Remote Climate operation the conditions below must be met otherwise an error message will be displayed:
- The vehicle must be able to engage the park brake.
- The engine temperature must be between -30°C and 117°C.
- No error with any required vehicle system has been detected.
In addition, the Remote Climate feature will not function if:
- The vehicle is unlocked
- A window, door, boot, or bonnet is open
- The hazard warning lights are turned on
- The vehicle is being used by someone i.e. a person inside the vehicle is interacting with essential systems such as the break pedal, accelerator or start-stop button.
How do I get the app on my Apple Watch?
Once you’ve downloaded the Land Rover InControl Remote app to your iPhone, follow Apple’s instructions on how to download apps to the Apple Watch at https://support.apple.com/en-za/HT204784
Why can’t I find the Journeys function in my Land Rover InControl Remote Apple Watch app?
The Journeys function is only available in the InControl Remote app on your iPhone, or via the My Land Rover InControl web portal.
What happens when I start Remote Climate Control from the Watch App?
You can set and adjust your vehicle’s temperature from your Apple Watch. For safety reasons, if your car is unlocked when you activate Remote Climate Control from the InControl Remote app on your Apple Watch, your vehicle will automatically lock before starting the engine.
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