INCONTROL PROTECT FAQs
INCONTROL SECURE -
What is InControl Secure and how does it work?
InControl Secure is Jaguar Land Rover's Thatcham category 6 stolen vehicle tracking offering. InControl Secure uses tracking technology to alert you if your vehicle has been tampered with or moved illegally.
Your vehicle will notify the Land Rover InControl tracking centre who will contact you to confirm if your vehicle has been stolen or not.
Will InControl Secure help to reduce my insurance premium?
InControl Secure is Thatcham category 6 compliant. By having InControl Secure activated you may qualify for a discount on your insurance premium.
What happens if I have InControl Secure and my vehicle is stolen?
In the event of your vehicle being moved illegally, the Land Rover InControl tracking centre will immediately alert you and will liaise with the police to pinpoint the exact location of your vehicle.
If you believe your vehicle has been stolen, call the Land RoverInControl tracking Centre directly from your InControl Remote Smartphone App or the telephone number which can be found on the InControl owner’s section of www.Land Rover.com
If I have InControl Secure what will happen if my car is towed away?
If you know that your vehicle is going to be transported (e.g. towed or transported by train or ferry) and if you have an active InControl Secure subscription make sure you enable the Transport Mode feature. Once enabled, Transport Mode will be active for either 12 hours or a set time of your choosing only and will be automatically disabled when this time has elapsed. If your vehicle is being transported for more than either 12 hours or a set time of your choosing, make sure you reactivate Transport Mode.
If you do not enable Transport Mode and your vehicle is being transported you will receive a theft notification from the Land Rover InControl tracking centre.
Can I report my vehicle stolen when abroad in Europe?
If your vehicle is stolen while you are travelling in one of the countries listed below, you should contact the InControl tracking centre. The process is the same as if you were in your home country.
InControl Secure is available in the country in which you subscribed for the InControl Services as well as in the following countries: Andorra, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstien, Turkey, United Kingdom and Vatican.
What is Transport Mode?
Transport Mode is related to InControl Secure and allows you to put your vehicle on a trailer, train or tow it without a stolen vehicle alert being triggered. Transport Mode can be enabled from the Smartphone App or the My Land Rover InControl website.
Once switched on the vehicle will not send automatic theft notifications for either 12 hours or a set time of your choosing if the vehicle is moved while the engine is off. All other automatic theft notifications e.g. battery disconnected, window break, etc. remain active.
Transport Mode will only be visible in the Smartphone App or My Land Rover InControl website if you have InControl Secure.
What is Service Mode?
Service Mode is related to InControl Secure and must be switched on when taking your vehicle for a service to prevent a stolen vehicle alert being triggered. Service Mode can be enabled from the Smartphone App or the My Land RoverInControl website. Once switched on the vehicle will not send automatic theft notifications for either 12 hours or a set time of your choosing when it detects a theft event caused by e.g. moving the car with the engine off, disconnecting the battery or aerial, alarm sounding, etc. Service Mode will only be visible in the Smartphone App or My Land RoverInControl website if you have InControl Secure.
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