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INCONTROL CONNECT FAQS

INCONTROL APPS FAQs

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INCONTROL APPS FAQs -

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INCONTROL WI-FI FAQs

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INCONTROL WI-FI FAQs -

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  • What is Wi-Fi Hotspot?
    Wi-Fi Hotspot delivers a 3G Wi-Fi hotspot in your car. Wi-Fi Hotspot enables passengers to connect up to 8 devices to the internet using an in-car 3G connection. It utilises the roof mounted antenna increasing the reliability of continuous connection whilst on the move. It delivers better data connection strength (compared to a smartphone in the vehicle) as the metal structure of the vehicle can restrict data reception. In addition to the hardware fitted to the vehicle, you will have to purchase a mobile SIM card and insert it in the SIM card reader located in your vehicle.
  • Will Wi-Fi Hotspot provide a continuous Wi-Fi connection whilst on the move?
    Wi-Fi Hotspot operates through a mobile phone network. It will deliver a better data connection than a smartphone in the vehicle, but will not operate in areas where no mobile phone network exists.
  • Do I need a SIM for my Wi-Fi Hotspot hotspot?
    Yes. The system requires a separate 3G SIM card with a data plan/allowance to work. The system provides mobile internet in the car for Wi-Fi capable devices such as mobile phones, tablets etc. In many ways it operates in a similar way to a "3G dongle".
  • What type of SIM do I need to provide?
    You need a 3G "Data only SIM card". Sometimes these are called "Internet only SIM" or "Mobile broadband SIMs". This will be a different SIM card to that fitted in your mobile phone.
  • Does my SIM need to provide a data plan?
    Yes, your SIM should have a data allowance for your Wi-Fi Hotspot to work. Voice only SIMs (as used on some mobile phones) cannot deliver data.
  • Can I use the data from the mobile phone plan that I already have?
    This depends on the mobile service provider and type of the plan you have. Some providers offer "shared plans" where you can get an additional SIM for your Wi-Fi Hotspot and attach it to your shared plan. This means that your Wi-Fi Hotspot and your mobile phone consume the data from the shared allowance and you will get 1 bill.
  • Can I order Wi-Fi Hotspot on its own, or is it linked to other options?
    At present Wi-Fi Hotspot is a linked feature with InControl Connect. Wi-Fi Hotspot can only be specified on vehicles fitted with InControl Connect.
  • What type of networks does Wi-Fi Hotspot operate on?
    Wi-Fi Hotspot operates on 3G networks. The majority of UK networks support 3G functionality. Wi-Fi Hotspot is not compatible with 4G.

ABOUT INCONTROL -

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  • What is InControl?
    InControl is a group of "connected" products using mobile and internet technologies which enable connectivity in and outside of your vehicle.
  • How do I purchase InControl?
    InControl products are selected when you order your vehicle, as the hardware can only be fitted at the factory.
  • Can I buy InControl for my current vehicle?
    Currently it is only possible to have InControl on your vehicle if it is selected when the vehicle is ordered, as the hardware is fitted at the factory. Future options are being explored.
  • What happens when I sell my InControl equipped vehicle?

    When selling, trading in your vehicle or transferring ownership of your vehicle privately, you must remove your vehicle from your InControl account. To do this, log in to My Land Rover InControl website and click on ""Vehicule Settings"" on the vehicle dashboard page and on ""Remove Vehicle"" as per the InControl Terms and Conditions.



    The InControl Services will be transferred to the new owner of your vehicle for the remainder of the subscription term, subject to new owner completing the InControl account setup.

  • I have bought a used vehicle, how do I create my InControl account and activate the InControl Services?

    If you purchase your vehicle from a dealership, the dealer will assist you with the setting up process. Alternatively start by checking that your vehicle is equiped for the InControl Services. The overhead console of your vehicle should have two flaps which can be pressed open to reveal the SOS emergency call button (SOS icon) and the Optimised Land Rover Assistance button (spanner icon).


    If the SOS emergency call button light is illuminated and the Optimised Land Rover Asssitance button light is off then please go to www.Land Roverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl services.


    If you notice that the Optimised Land Rover Assistance button light is illuminated please contact your dealer for assistance as you will not be able to link your vehicle to your InControl account.

  • How do I know if I have InControl on my used vehicle?
    The overhead console will have two flaps which can be pressed open to reveal the emergency call button (SOS icon) and the Land Rover Assistance button (spanner icon). If you are in any doubt, please contact your dealer.
  • How do I create an InControl account and activate the InControl Services?
    If you purchase your vehicle from a dealership, the dealer will assist you with the setting up process. Alternatively, go to www.Land Roverincontrol.com/owner and follow the steps to create your InControl account and activate the InControl Services.
  • How do I know that my InControl Services have been activated?

    Once you have successfully completed the InControl setup process your InControl Services will be activated and a confirmation email will be sent to the email address you submitted during the setup process.


    Next time you start the engine of your vehicle the lights on the SOS Emergency call and Optimised Land Rover Assistance buttons located in the overhead console of your vehicle should both be illuminated.

  • How do I add a vehicle to my account?
    When signed in to the “My Land Rover InControl” website, you can add a vehicle to your account by clicking on the “Add Vehicle” tab at the top of the vehicle dashboard page and following the steps provided.
  • How can I terminate my InControl Services?

    To terminate your InControl services please go to My Land Rover InControl website, click on “Vehicle Settings” on the vehicle dashboard page and on “Remove Vehicle”.


    Please note that your account will remain active even if no vehicle is connected to it. You can also delete your account, if you have no other vehicle linked to it and/or no longer wish to keep it. To do so click on “My Account” tab, select the “Remove Account” section and click on the “Remove Account” button."

CONNECTIVITY

Seamless connectivity between your car, your smartphone, and the rest of the world.

INCONTROL PROTECT

Monitor your vehicle and request help from anywhere.

INCONTROL SUPPORT

Find out more information about the InControl products and contact details.

INCONTROL HOME

Return to InControl Homepage.

© JAGUAR LAND ROVER LIMITED 2019 

28 Victoria Link, Route 21 Corporate Park, Nellmapius Drive, 
Irene X30, Centurion, Tshwane, Gauteng, 
South Africa

Recommended Retail Prices are subject to change without notice, exclude CO2 tax, and include a 5 year/100,000km Maintenance Plan and Roadside Assistance. Recommended Retail Prices shown also include VAT and Retailer fitting costs (if required). Please consult your local Retailer for full terms and conditions.